Terms and Conditions

General Terms & Conditions of Sale

The offer and sale of products on are governed by these General Conditions of Sale.

The Customer is obligated to read these general conditions of sale carefully before placing an order. Sending the purchase order implies that you are fully aware of and expressly accept the general conditions of sale mentioned below and the terms on the Order Form.


1. Object

1.1 The object of these General Conditions of Sale is the sale of products made online through the eCommerce service of the site

1.2 The products on the site can only be purchased online in European countries listed on the Order Form. 

2. Subjects

2.1 The products are sold directly by Mapa BVBA, with registered office and administrative headquarters in Belgium at Simon De Heuvellaan 1 – 2110 Wijnegem, VAT no BE 0463.942.387.

2.2 The products are sold to the Customer identified by the data entered at the time the electronic order form was filled out with the simultaneous acceptance of these General Conditions of Sale.

2.3 The products on are intended for adult customers. If you are below age 18, you must have the permission of one of your parents, or a legal guardian, before you can purchase on the website

3. Sales through the eCommerce service

3.1 “Online sales contract” means the remote contract for the sale of chattel goods (hereinafter the Products) signed entered into between you, as the Customer, and XLBoom, as the Vendor, in the context of an eCommerce service organized by the Vendor.

3.2 To conclude a contract for the purchase of one or more Products, you must fill out the electronic order form (hereinafter, the Order) and send it to the Vendor over the Internet by following the relative instructions.

3.3 Despite XLBoom's adoption of measures to ensure that the photographs on the site are faithful reproductions of the original products there may always be differences due to the technical characteristics and resolution of colours on the computer you are using. Consequently, the Vendor will not be liable for any shortcomings of the product pictures on the site due to the above technical reasons, since these pictures are only for purposes of illustration.

3.4 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale.
3.5 The contract is concluded when the Vendor receives your Order Form over the Internet and checks the correctness of the data on your order.
3.6 The contract is governed by Belgian law.
3.7 After the conclusion of the contract, the Vendor will be responsible for filling your order.

4. Order Fulfillment

4.1 After the contract is concluded the Vendor will send you an Order Confirmation by e-mail.

4.2 The Vendor may refuse to fill your purchase orders that do not provide a sufficient guarantee of solvency, are incomplete or incorrect or if the Products are not available. In these cases, we will inform you by email and specify the reasons. In this case, the sum authorized on the Customer’s means of payment will be released.

4.3 If the Products shown on the website are no longer available or for sale after the sending of the Order, the Vendor will notify you of the unavailability of the Products ordered in a timely manner and, in any case, within thirty (30) working days after the date on which you sent your Order to the Vendor. In this case, the sum authorized on the Customer’s means of payment will be released.

4.4 XLBoom reserves the right to refuse orders from a customer that it is suing relative to a previous order. This applies equally to all cases in which XLBoom considers the client to be unsuitable, including by way of example, the case of previous violations of the contract conditions for online purchases from the site or for any other legitimate reasons, especially if the customer was involved in any kind of fraudulent activity.

5. Sale Prices

5.1 Except where indicated otherwise in writing, all Product prices and shipping and delivery expenses indicated on the web site and in the Order include VAT and are expressed in euros. The validity of the prices shown is always and only that indicated on the web site at the time the Order is sent over the Internet. Product prices and shipping and delivery expenses can be changed without any obligation to give advance notice.

5.2 All Products are shipped directly from Belgium. Where not specified otherwise, Product prices and shipping and delivery expenses shown on the website and on the Order do not include any customs duties or taxes if shipping to countries outside the EU or to countries in which current law requires importation fees. Therefore, the Customer is responsible for these costs and they must be paid at the time the Products are delivered.

6. Method of payment

6.1 To pay the price of the Products and the relative shipping and delivery expenses, you can use one of the methods indicated on the Order Form of the site

6.2 The Vendor cannot, in any case, be considered liable for any fraudulent or undue use of credit cards by third parties.

7. Shipping and delivery of the product.

7.1 Delivery of the product can happen in various ways:

7.1.1 The products purchased can be delivered by the courier identified by the Vendor to the shipping address.

7.1.2 Customers can pick up their parcel after calling for an appointment during office hours at Simon De Heuvellaan 1, 2110 in Wijnegem, Belgium and pay for it there.

IMPORTANT: customers that want to pick up their order at XLBoom shouldn’t order over the website, but need to do so by calling us or writing us an email. That way they avoid paying shipping costs. Orders need to be picked up within 14 calendar days and have to be paid for in the office. We only accept credit cards.

7.2 We aim to deliver within the time indicated by us in the overview of the FAQ’s. We always aim to deliver within the specific period from the date of any Order which we accept, but we cannot guarantee any firm delivery dates.

7.3 When it comes to accepting the Product, you shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

7.4 If you are not available to take delivery or collection, our courier leaves a card giving you instructions on re-delivery.

7.5 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery and the product is returned to us by our courier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

a) resend you the product and thereby charging initial transport costs again; or 
b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable Contract, excluding transportation costs and other reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 7.5(a) above).

8. Renunciation right

8.1 We try our very best to deliver the most qualitative products, but nonetheless it’s possible you’re not entirely satisfied with your purchase. In that case you can return your product(s).
When buying a product online you have the right to renounce your purchase without penalty and without stating a reason. The renunciation has to take place within 14 calendar days starting from the day after the goods have been delivered. You need to report your renunciation via email and ask for a return label.
You can ask for a return label up to 14 days after your parcel was delivered. When you write us don’t forget to mention your full name, the number of your delivery note and the product you want to return. As soon as you receive a return label you can send us back your purchase. Make sure that the returned products are firmly packed and that the parcel is sufficiently franked. Returns that weren’t announced or returned parcels that aren’t (sufficiently) franked won’t be accepted.
Unwanted products must be returned new, unused and complete, in original and untorn packaging and in original condition. The packaging, however, may be opened.
If these conditions are complied with then XLBoom engages to reimburse you within thirty (30) days from package receipt date.
Initial and return shipping costs remain the responsibility of the customer. If the conditions aren’t complied with, then the amount will not be reimbursed.

The renunciation right does not apply to :
-goods that were customized according to customer's specific needs

9. Damaged and/or incomplete order

If you received a damaged or incomplete order, you are entitled to a free replacement (i.e. goods and transport). You need to contact us via email within 2 days after you received the parcel and send us pictures of the damaged goods.

Don’t hesitate to contact us if you have any questions about our return policy:
Simon De Heuvellaan 1
2110 Wijnegem - Belgium

T: +32 (0)3 294 19 19.

10. Privacy

You can obtain information on how we process your personal information by accessing our Privacy policy. 

11. Modification and updating

The Vendor may make changes or amendments to these General Conditions of Sale at any time. Therefore, we will ask the customer to accept only the General Conditions of Sale in force at the time of the purchase. The new General Conditions of Sale will be effective from the date of publication on the website and in relation to purchase orders submitted after that date.



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